Return Policy

Return Policy for Pergola Accessories Custom Sunshades

Thank you for choosing Pergola Accessories for your custom sunshades! We understand the importance of providing you with a personalized product that meets your specific needs. As such, we would like to inform you that due to the unique nature of our custom sunshades, refunds, returns, and exchanges are not allowed. All sales are final. We kindly request that you carefully review your order details before finalizing your purchase.

Here are a few important points regarding our return policy:

  1. Customization Process: Upon placing your order, our team begins the process of creating a sunshade tailored to your specifications. This involves carefully selecting the materials, colors, and dimensions you have chosen to create a unique product exclusively for you.

  2. Accuracy of Order Details: Before submitting your order, we urge you to double-check the accuracy of the information provided. Verify the correct measurements, colors, and any other customization options you have selected. This ensures that your custom sunshade will precisely match your requirements.

  3. Quality Assurance: We take great pride in the craftsmanship and quality of our custom sunshades. Our team works diligently to ensure that each product is meticulously inspected and undergoes strict quality control measures before shipment. In the unlikely event that you encounter any defects or issues with the product, please contact our customer support team, and we will gladly assist you in finding a suitable resolution. 

  4. Exceptional Customer Service: At our company, customer satisfaction is our top priority. If you have any questions or concerns regarding your custom sunshade, please do not hesitate to reach out to our dedicated customer support team. We are here to provide assistance and address any inquiries you may have throughout the ordering and delivery process.

  5. Modifications: In the rare case of a defect or a sunshade that does not match the measurements in your sunshade order, please ensure that you contact us within 30 days of receiving your sunshade. After 30 days of receipt, there will be no product replacements.

We appreciate your understanding and cooperation regarding our return policy for custom sunshades. By carefully reviewing your order details and communicating any concerns prior to finalizing your purchase, we can ensure that you receive a sunshade that perfectly matches your specifications. We remain committed to providing you with a high-quality product and exceptional customer service. Should you have any further questions, please do not hesitate to get in touch with us.